If you are not able to get a hold of Dustyfoot.com for some reason, and are in urgent need of technical support, here are some additional resources:

Datastorm/MotoSat customers: (800) 247-7486

Tripod Customers, (where dish is already set-up, locked on satellite and has passed automatic cross pol): Hughes: (866) 347-3292. Hughes is not responsible for, and will not help with, pointing issues.